Frequently Asked Questions

Is it suitable for all skin types?

Yes — the balm is formulated to suit a wide range of skin types, including dry, combination, and sensitive. It’s fragrance-free and non-comedogenic, making it gentle enough for daily use.

Can I use it with retinol, acids, or other strong actives?

Yes. Si-ME Balm can be used alongside active treatments such as retinol, exfoliating acids, or prescription skincare. Its concentrated, no added water formula helps support the skin barrier and maintain hydration, which can be beneficial when your routine includes potent actives.
Use as the final step before applying SPF in the morning, or as the last step at night.

How much should I use?

Because the formula is concentrated, a little goes a long way. Warm a pea-sized amount between your fingertips and gently massage into your skin, until fully absorbed.

Is it safe for sensitive or post-treatment skin?

This balm contains no added fragrance, essential oils, acids or common irritants. Most people with sensitive skin find it comfortable to use. As everyone’s skin chemistry is different, we always recommend performing a patch test. For recently treated or compromised skin (e.g. after microneedling, peels, or laser), please follow your practitioner’s advice before applying.

Can I use it morning and night?

Absolutely. Apply a small amount as part of your morning routine (before SPF) and again in the evening to help lock in moisture overnight.

Can I use this balm under makeup?

Yes! The balm creates a smooth, hydrated base that helps makeup apply more evenly and last longer.

Is it vegan and cruelty-free?

Yes — The Pure Nourish Balm contains no animal-derived ingredients and is not tested on animals.

Is it suitable for men?

Yes — The Pure Nourish Balm is suitable for everyone. The balm absorbs quickly and works well after shaving or cleansing to help calm and hydrate the skin.

How long will one jar last?

Because the formula is concentrated, a little goes a long way. Many customers have say their jar lasts significantly longer than standard moisturisers, sometimes the equivalent of 3-4 jars, though this depends on individual use.

Does it contain fragrance or essential oils?

No. The balm is completely fragrance-free and contains no added essential oils, silicones, parabens, or unnecessary fillers.

Do you ship outside the UK?

Currently, we ship within the UK only. All UK orders include free Royal Mail 48-hour tracked delivery.

How long will my order take to arrive?

Orders are processed quickly, and delivery usually takes 3–5 business days after dispatch.

How should I store it?

Keep in a cool, dry place away from direct sunlight. Natural variations in texture may occur with temperature changes — this is normal and does not affect quality.

What if I am not satisfied with my purchase?

We want you to love your skincare. That’s why we offer a 30-day returns policy. If you’re not fully satisfied, you can return your product for a refund.